Accor is seeking for a night auditor to work at Fairmont Hotel.
Working overnight, you’ll be the main point of contact for guests, support the smooth running of the hotel, and complete essential end-of-day financial processes.
What you’ll be doing
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems
- Acting as the main point of contact for guest queries, late arrivals and early departures
- Preparing guest accounts and ensuring all financial transactions are accurate
- Carrying out regular security checks across the property to ensure guest and staff safety
- Handling calls, reservations enquiries and guest requests during the night
- Supporting other departments where needed to ensure exceptional service at all times
Qualifications
- A confident and professional communicator
- Someone who enjoys working independently and taking ownership of their role
- Strong attention to detail, particularly when working with figures and reports
- Excellent problem-solving skills and the ability to stay calm under pressure
- A passion for delivering outstanding guest experiences