KEY RESPONSIBILITIES:
- Coordinating, event management and delivering events. Leading and planning with venue stakeholders & suppliers. Management of all legal documentation (RAMS, health and safety, safeguarding).
- Account manage and build relations with clients, club partners including event contractual rights and support internal club events and CFC Foundation events.
- Manage all event costs and pricing. Ensure deposits and event payments are made and any debts are chased in a timely manner.
- Lead on site appointments with Clients/Operations/Suppliers when required.
- Ensure Dynamics/CRM is being used correctly and inputting accurate records. Keeping an up-to-date knowledge of club facilities & event spaces, ensuring up to date room availability and capacities are shared with team and CRM diary.
- Drive and maximise revenue at every opportunity by suggestive selling and upselling.
- Make sure invoices are accurate and sent in timely manner
- Collect H&S and Safeguarding polices in relation to events, (IOSH, Risk Assessments, CDM)
- Championing ED&I, developing & improving ED&I across events.
- Championing sustainability and environmental across events.
MEASURES OF PERFORMANCE:
- High customer satisfaction levels as measured by customer feedback minimisation of customer complaints
- Maintaining minimum of 28% profit conversion on Food and Beverage
- Accuracy of BEOs and CRM input
- Keeping the debts to minimum
Qualifications:
- IOSH (Health and Safety)
Experience:
- Experience working in events at large venue
- Commercial awareness with attention to yielding of business and maximising profit
- Experience working in a corporate environment
SKILLS & BEHAVIOURS:
- Confident in customer facing situations – with personnel of all levels
- Ability to inspire customer trust and confidence
- To be able to think fast and to deliver solutions to customer requirements
- Flexibility to work evenings and weekends where required
- Excellent attention to detail