Accor is seeking for an Assistant Reservations & Events Manager to work at Novotel Hotel.
Job Description
- Make the link with the different department of the hotel to ensure a wonderful guest experience.
- Are a passionate individual, dedicated to continuously improving the quality of the hotel’s services
- As our next Assistant Reservations & Events Manager, you..
- Are the face of Novotel Cambridge North, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Main responsibilities:
- Daily reservation checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
- Daily reservations check – Ensure all back-ups, comments, payment are set accordingly
- Daily check of OTAs commissions
- Weekly submission on Fastcom
- Update of various trackers on a daily basis (such us No Show, CXL, BackYou, etc)
- Manage reservations and bookings enquiries via telephone, email and a face to face
- To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
- To support with group bookings through the whole process and liaise with other departments when required
- To be the first point of call for all client enquiries regarding accommodation and meeting and events
- To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
- Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
- Provide details function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
- Maintain the accuracy of the in-house reservations system
- Reply to all booking enquiries that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
- Opera cloud knowledge preferable
- Plan, coordinate and execute group reservations, conferences, meetings and events, ensuring a seamless experience for our clients
- Liaise with clients to understand their event requirements and provide tailored solutions
- Coordinate with internal departments, including Food & Beverage, Front Office, Maintenance and Houseekeping, to ensure all even aspects are aligned
- Provide exceptional customer service throughout the event planning process and on the day of the event
- Conduct post-event evaluations to gather feedback and improve future events
- Available to work week and weekend days, in both early and late shifts (Mon to Sat, 8am to 7pm)